Refund and Returns Policy
At Raya Bag, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the stated product description, you may contact us for a return or exchange.
Return & Exchange Eligibility
- Products must be unused and in their original condition.
- The original packaging, tags, and accessories should be intact.
- Return or exchange requests should be made within 7 days of receiving the order.
- Products that have been used, damaged after delivery, washed, altered, or returned without original packaging may not be eligible.
- Sale or discounted items may have different return or exchange conditions.
Damaged or Incorrect Products
Please check your order as soon as you receive it. If you receive a damaged, defective, or incorrect item, contact us with your order number and clear photos/videos of the product. Our team will review the request and guide you through the next steps.
Refund Policy
Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund request. If approved, the refund will be processed according to the available payment method and applicable conditions.
Exchange Policy
If you would like to exchange an eligible product, please contact our customer support team within the specified return period. Exchange availability may depend on product stock.
Non-Returnable Items
Certain products may not be eligible for return or exchange, particularly items that have been used, damaged by the customer, altered, or returned without their original packaging.
Return Shipping
Return shipping charges may apply depending on the reason for the return. If the item received is damaged, defective, or incorrect due to our error, Raya Bag may provide an appropriate solution after reviewing the case.
Contact Us
For return, exchange, or refund assistance, please contact us through our Contact Us page or the customer support details provided on our website.
Raya Bag reserves the right to review each return and refund request and determine eligibility according to this policy.
